Refund & Return Policy
At BuyNexa, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return or refund within 14 days of receiving your order if:
-
The item is damaged or defective
-
You received the wrong product
-
The item is significantly different from the description
To be eligible for a return, the item must be unused and in its original packaging.
Non-Returnable Items
We do not accept returns for:
-
Used products
-
Items damaged due to misuse
-
Products returned without prior contact
Refund Process
Once your request is approved and the item is received (if required), your refund will be processed within 5–10 business days.
Refunds will be issued to your original payment method.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
-
Your order number
-
Photos of the item
-
Description of the issue
Contact for Returns & Refunds
Email us at:
Our support team will respond within 24–48 business hours.
Thank you for shopping with BuyNexa.